At Makuree, you can return the products within 14 days of receipt of shipment. The return policy may differ according to the type of product. You are required to drop the item to be returned to the Makuree location. Please keep in mind the following for return and refund at Makuree.

Valid reasons for return

  1. The product or packaging is physically damaged or defective at the time of delivery.
  2. The product is incomplete or is missing an accessory.
  3. The product is not what you ordered, and you received the wrong item.
  4. The product does not match the picture or description and is different from the shown picture/ description on the website.
  5. The size of the product does not fit. 

Things to keep in mind while returning

  1. The product must be unworn, unused, and unwashed. In the case of fashion items, products can be tried on to check the fitting and it will still be considered unworn.
  2. The returned product must include the original tags, freebies, extra accessories, and any warranty cards or manuals.
  3. The product must be returned in the original box and the packaging must not be damaged. The packaging must be intact and should be in the same condition as it was received.  

Our return policy

The product must be returned within 14 days of the receipt of shipment. We reserve the right to send the product back to you if the product has not been returned in the above-specified condition. After the return request has been accepted, the product will be picked up within a week of the confirmation. It might take longer than 7 days for the pickup of returned products outside Kathmandu valley. The customer is not required to pay again for the shipping fee for the returned products.

Refunds

If your product is eligible for a refund, you can choose the refund method of your preference. The shipping fee is not refunded along with the price paid for the product. The time taken to complete the refund process depends on the method of refund that you have chosen. At present, you can choose to receive a voucher or credit for the amount of the product you have returned. Both vouchers and credit can be used to purchase any other item in Makuree.